In this solo episode of Adspeak by ADWEEK, Viral Nation’s Richelle Batuigas challenges one of marketing’s biggest assumptions: that likes, views, and impressions reflect real success.
Drawing on her work as EVP of business intelligence and data strategy at the social marketing agency, she introduces the Cultural Relevance Score, a practical framework designed to measure what actually drives business outcomes.
Richelle breaks down how marketers can move beyond vanity metrics by tracking awareness, affinity, and velocity in a competitive context. She explains why legacy measures like earned media value fall short and how cultural alignment directly influences revenue and conversion.
The episode also explores how AI-powered insights and structured data systems can transform social strategy into a repeatable, performance-driven engine. With a clear, actionable playbook, Richelle shows how brands can diagnose what resonates, optimize in real time, and finally connect social media efforts to measurable ROI.
What you’ll learn:
- How to replace vanity metrics with the Culture Quotient Score
- Why impressions, views, and reach don’t predict business impact
- The direct link between cultural relevance and revenue
- How to build a diagnostic data foundation using AI and historical content
- The tactical playbook approach to social strategy, using real-time dashboards, daily tracking, and attribute analysis
- How to integrate social measurement into advanced analytics
